Frequently asked questions

No, you don’t need to be present or travel to London for viewings. In fact, 50% of our clients choose their rental or purchase property based solely on trust, photos, and videos, without ever visiting in person. They’ve found it extremely convenient. With our virtual tours, expert insights, and detailed visual content, we make it easy for you to confidently select the right property from wherever you are. Whether you’re overseas or managing a busy schedule, we handle every aspect of the search to ensure you make an informed decision without the need for physical viewings. You can also interact with our virtual content, asking questions or requesting specific details to get a comprehensive view of the property.

Our service is designed to save you time by organising viewings in a way that fits your schedule. Whether you prefer a single full-day or two half-day viewings, we arrange everything for your convenience. We ensure that each viewing is relevant and worth your time, so you see the right properties in a compact, efficient timeframe. From scheduling to logistics, we handle it all, making your experience hassle-free.

When choosing a property finder, focus on professionalism, positive client ratings, a friendly approach, strong negotiation skills, and proper registration with relevant authorities.

The Property Story is member of The Property Ombudsman Scheme – our certificat and Codes of Practice. 

We’re pleased to be noted 5/5 on Google reviews. 

Yes, over the years, we’ve cultivated strong, long-lasting relationships with a wide range of professionals, including estate agents, property developers, and landlords across London. We pride ourselves on being impartial, working with everyone without exception. Our extensive network spans thousands of contacts throughout London and the UK, enabling us to access exclusive, off-market opportunities that aren’t readily available to others.

We serve a diverse range of clients, from private individuals such as professionals, expatriates, families, students, to corporations (employee permanent or temporary accommodations, private let or corporate let). 

We source properties for a variety of purposes; primary residence, a second home, a holiday retreat, or an investment property to buy-to-let.

Sourcing the best options and securing the right one promptly:

• We tailor each search to our client’s specific needs and leverage creativity to identify a wider range of options.
• During an active search, we continually explore the market thoroughly to ensure no potential property goes unnoticed.
• We have early access to properties before they officially hit the market, giving us a competitive edge. Some options will remain completely off market. 

Ensuring acceptance of your offer:

• Engaging a property finder showcases commitment and professionalism in the property acquisition process. Our buyers are recognised by the estate agents for their commitment. 
• With a comprehensive understanding of the local market and real estate trends, we provide insights and advice based on our expertise, enabling informed decision-making, especially regarding offer price.
• We recognise your strengths and implement strategies to comprehend the seller’s circumstances, allowing us to present offers thoughtfully, not solely based on the highest bid.