Frequently asked questions
We are always here to help and answer any questions
Can't find a FAQ? Ask usDo I need to be physically present for property viewings?
No, you don’t need to be present or travel to London for viewings. In fact, 50% of our clients choose their rental or purchase property based solely on trust, photos, and videos, without ever visiting in person. They’ve found it extremely convenient. With our virtual tours, expert insights, and detailed visual content, we make it easy for you to confidently select the right property from wherever you are. Whether you’re overseas or managing a busy schedule, we handle every aspect of the search to ensure you make an informed decision without the need for physical viewings. You can also interact with our virtual content, asking questions or requesting specific details to get a comprehensive view of the property.
Can we do one day or two half day viewings?
Our service is designed to save you time by organising viewings in a way that fits your schedule. Whether you prefer a single full-day or two half-day viewings, we arrange everything for your convenience. We ensure that each viewing is relevant and worth your time, so you see the right properties in a compact, efficient timeframe. From scheduling to logistics, we handle it all, making your experience hassle-free.
What do you need to look for when you’re choosing a property finder?
When choosing a property finder, focus on professionalism, positive client ratings, a friendly approach, strong negotiation skills, and proper registration with relevant authorities.
The Property Story is member of The Property Ombudsman Scheme – our certificat and Codes of Practice.
We’re pleased to be noted 5/5 on Google reviews.
Do you have many contacts?
Yes, over the years, we’ve built strong relationships with estate agents, property developers, and landlords throughout London. Our extensive network spans thousands of contacts across London and the UK, giving us access to exclusive, off-market opportunities.
What sort of clients do you work with?
We serve a diverse range of clients, from private individuals such as professionals, expatriates, families, students, to corporations (employee permanent or temporary accommodations, private let or corporate let).
We source properties for a variety of purposes; primary residence, a second home, a holiday retreat, or an investment property to buy-to-let.
I am not very good at negotiating.
Our negotiation expertise ensures we get you the best deal without you needing negotiation skills.