A Purchase case study in Brackenbury Village, West London
The key to success was our proactive and comprehensive approach. By arranging viewings of comparable properties, we empowered the clients to make an informed decision swiftly before making sure their offer was accepted at the right price.
Case study background and context
Our client, a couple renting a house in West London, discovered too late that their rented home was on the market and an offer had already been accepted from another party. Unsure of how to proceed and without any contacts to assist them, they reached out to us for support throughout the buying process. To ensure they were making the right decision, we arranged a day of viewings for comparable properties in West London. This gave them a comprehensive understanding of the market and helped them make an informed choice.
Property search criteria
- 2 bed with garden
- Terraced or semi-detached house
- West London - village feel area
- Close to a park to take the dog out twice a day
The challenge
The primary challenge was to secure the house they were currently renting. They needed to act quickly to prevent the sale to the other party and lacked the necessary contacts and knowledge to navigate the process efficiently.
Results and outcomes
After exploring other neighborhoods and viewing several properties, the couple decided they wanted to secure the house they were living in. We contacted the owner directly to make an offer on their behalf, negotiating a 2% reduction from the initial price. The price was fair and aligned with the market value. We also agreed on specific conditions, including an exclusivity agreement to be drafted initially. The offer was accepted, and we immediately instructed a solicitor to ensure a smooth and fast process. A homeowner building survey was conducted promptly to avoid any delays. Communication throughout the process was excellent, with all questions answered within 24 hours, ensuring the clients were never left in the dark.
The key to success
The key to success was our proactive and comprehensive approach. By arranging viewings of comparable properties, we empowered the clients to make an informed decision swiftly and making sure their offer was accepted. We have loved to assit further when needed, by introducing them to a skilled architect, who helped plan improvements and a side return extension immediately after the purchase. This not only secured their dream home but also set the stage for its future enhancement, demonstrating our commitment to their long-term satisfaction.
Read our latest case studies
Finding the perfect London community and neighbourhood is no easy task. We've distilled the most popular neighbourhoods into easy-to-digest guides.
A Rental case study in Grosvenor Square, Mayfair
Our client, a director of a successful real estate company, was expanding his operations into the UK and required a London base that reflected both his professional stature and his family’s lifestyle. While he would reside in London, his wife and son would remain in Geneva, visiting during weekends and holidays. Beyond finding a home, he also needed trusted connections to help establish his business presence in the UK — from legal support to banking, tax optimisation and immigration matters. As a French-speaking executive entering the London market, he relied on us not only as property finders but as his primary connector to the right professionals.
ClientSwitzerland based CEO opening a branch in LondonValue£/monthA Rental case study in Knightsbridge, London
Our client, the newly appointed CEO of a prestigious portfolio of landmark luxury hotels, was relocating from Paris to London. With an international schedule, high expectations, and limited time, he needed a seamless relocation and a home that matched both his lifestyle and professional demands. On top of the usual criteria, he was moving with his small, well-travelled dog — an adorable senior companion with his own Instagram profile — which added an extra layer of complexity in a city where pet-friendly rentals at the luxury level can be extremely limited. Given his responsibilities and the competitive London market, using a dedicated property finder wasn’t a luxury — it was essential.
ClientGlobal Luxury Hotel Group CEO (and His Jet-Setting Dog)Value£/monthA Rental case study in Canada Water, London
Our client, a senior banker relocating from Switzerland, needed to secure a London home within one week while managing a strict overall budget. With a rental cap of £1,850 pcm — leaving room for bills to stay near his £2,000 monthly target — affordability and value were key. Due to an extremely demanding schedule, he could not travel to London for viewings, giving him just one week to identify a property and sign a contract remotely. He relied entirely on our expertise, speed, and trusted guidance to make the right decision without ever visiting in person.
ClientVirtual Viewings for a Banker from SwitzerlandValue£/month