A Rental case study in Knightsbridge, London

Case study background and context

Our client, the newly appointed CEO of a prestigious portfolio of landmark luxury hotels, was relocating from Paris to London. With an international schedule, high expectations, and limited time, he needed a seamless relocation and a home that matched both his lifestyle and professional demands. On top of the usual criteria, he was moving with his small, well-travelled dog — an adorable senior companion with his own Instagram profile — which added an extra layer of complexity in a city where pet-friendly rentals at the luxury level can be extremely limited. Given his responsibilities and the competitive London market, using a dedicated property finder wasn’t a luxury — it was essential.

Property search criteria

• 2-bed
• £5,000 pcm
• Space to store two bicycles
• High-quality finish
• Close to a good gym
• Strong location with privacy
• Pet-friendly

The challenge

Despite the client’s clear brief, the search was far from straightforward. Luxury properties that met the specification and accepted pets were already scarce — but in spring 2025, stock levels in Marylebone, Maida Vale, Paddington, and St John’s Wood were exceptionally low and some landlords were existing the market due to the renters right reform. Over two months, we reviewed every suitable listing, pre-qualified each option, and refined the search area. After exhausting the original neighbourhoods, our team proposed expanding the search to Knightsbridge — an area that aligned perfectly with the client’s lifestyle requirements. There, we finally found the ideal property. The catch? The landlord did not want pets, and the building management did not allow them either.

Results and outcomes

This is where our relationships and persistence made the difference. Because we regularly work with the agency representing the property at a corporate level, we were able to escalate the conversation beyond a simple “no pets” policy. We advocated for the client, emphasising that his dog was small, senior, exceptionally well behaved — and even a minor celebrity online. After a series of negotiations, we secured: - Landlord approval for the dog - A formal pet licence from the building management - The property at the agreed budget with all requirements met The CEO moved into a beautifully finished Knightsbridge home with bike storage, proximity to excellent gyms, and a welcoming environment for his much-loved dog.

The key to success

This case demonstrates why international executives trust us with their relocations. Success came from: - Deep market knowledge and flexibility in reframing search areas - A proactive strategy based on constant monitoring of limited stock - Strong professional relationships that allowed us to negotiate beyond standard restrictions - Persistent, client-focused advocacy — even when the initial answer was no For clients with demanding schedules, complex requirements, or unique personal circumstances, The Property Story delivers outcomes that simply wouldn’t be possible through traditional search methods.